Assistant General Manager

Position Title: Assistant General Manager

Status: Permanent, Full-time, Non-exempt

Reports To: Area Hotel General Manager

Supervises: All Hotel Associates

Summary: To support the Hotel Manager in running his/her team in order to provide the

promise to each customer, while maintaining a successful, profitable Hotel.

Supervisory Responsibilities:

This position reports to the General Manager and exercises supervisory responsibility

over hotel operations staff, either directly or through subordinate department

supervisors. The Assistant General Manager supports the General Manager in

directing, coordinating, and evaluating the work of employees; ensuring compliance with

company policies and service standards; addressing guest and employee issues; and

assisting with hiring, training, coaching, scheduling, and performance-related matters.

Duties/Responsibilities

• Willingness to accept the most effective role

• Maintaining proper staffing levels within assigned departments

• Must lead by example and role model the expected behaviors while projecting a

sense of urgency in responding to guests needs

• Ensures proper security of staff and guests

• Development of departmental budgets

• Controlling expenses

• Must be able to work all shifts

• P & L compliance

• Assist with sales calls

• Achieving occupancy goals

• Responsible for P & L, checkbook, and expense controls

• Oversight of Housekeeping, F & B, and one other department as directed by the

General Manager

• Maintaining brand standards

• Keeping employee training current with corporate and brand standards

• Ensure complete guest satisfaction

• Provide direction to subordinates as necessary

• Ensure property standards are being maintained by identifying cleanliness and

maintenance issues by proper use of inspection and maintenance request forms.

• Train and develop employees for promotional opportunities

• Other duties as specified by the General Manager on an "as needed" basis

• Must respond to voice mail messages within four business hours, and outgoing

voice mail greeting must state that calls will be returned within four business

hours

To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

Other

• Must be able to work nights, weekends, and holidays

• Continuously grow and improve through training and development.

Education and Experience

• Bachelor’s degree in Hospitality Management or related field.

• Minimum three years’ experience as an Operations Manager, Front Office

Manager or Department Manager in a full or select service hotel environment

with a major chain

• Proven track record of delivering excellent guest service scores/3rd party review

sites.

• Knowledgeable of sales initiatives and principles of revenue management.

Special Skills

• Detail oriented; Highly organized; Team player

• Excellent leadership skills with a hands-on, lead by example work style

• Ability to communicate company vision effectively and consistently

• Ability to read, write, and speak English fluently; Superior verbal, written, and

presentation skills

• Excellent oral and written communication skills

• Active listening and observation skills

• The ability to understand verbal and written directions, as well as workplace

safety signage.

• Knowledge of Microsoft Office suite (Word, Excel, Access, PowerPoint, Outlook)

• Knowledge of other hotel operating systems

• Willingness and ability to learn additional software packages as they relate to the

business

• Ability to type 45 words per minute

• Working knowledge of financial/accounting procedures.

• Ability to submit timely and accurate periodic standard, ad hoc and other reports

as assigned. Ability to operate basic office equipment such as copier, facsimile,

computer, typewriter, calculator, and telephone

• Ability to work under pressure, deal with deadlines and stressful situations.

• Ability to be flexible with constantly changing environment.

• Must be willing to “pitch-in” and help co- workers with their job duties and be a

team player.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole

numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent

and to draw and interpret bar graphs.

Behavioral Skills

• Ability to work with little direction, maintaining confidentiality and professionalism

• Ability to establish strong interpersonal relationships with team members

Physical Demands

The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

While performing the duties of this job, the employee is regularly required to handle, or

feel objects, tools, or controls; reach with hands and arms; and talk or hear. The

employee frequently is required to stand, walk, and sit. The employee is occasionally

required to climb or balance; stoop, kneel, crouch, or crawl; and smell.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift

and/or move up to 25 pounds. Specific vision abilities required by this job include close

vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

The statements herein are intended to describe the general nature and level of work

being performed by employees and are not to be construed as an exhaustive list or

responsibilities, duties and skills required of personnel so classified. Furthermore, they

do not establish a contract for employment and are subject to change at the discretion

of the Company without notification.